At Vélo Bridal, we want you to feel confident when ordering your bridal accessories online. Please read the following information regarding shipping, returns and exchanges before placing your order.

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Shipping Policy

Order Processing

All orders are processed and dispatched from Brisbane, Australia.

We aim to dispatch all in-stock orders within 1–2 business days. During peak periods, promotional events or public holidays, dispatch times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

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Shipping Within Australia

Shipping options and costs are displayed at checkout.

Delivery timeframes are estimates only and are provided by the shipping carrier. Vélo Bridal cannot guarantee delivery dates and is not responsible for delays caused by Australia Post, courier services, weather events or other circumstances outside our control.

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Express Shipping

Express Shipping is available on eligible orders.

If your wedding is approaching and you require your order urgently, we recommend contacting us before placing your order so we can advise on the most suitable shipping option.

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International Shipping

International shipping may be available to selected destinations.

Customers are responsible for any customs duties, taxes, import fees or other charges imposed by their local authorities.

Vélo Bridal is not responsible for delays caused by customs processing.

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Incorrect Shipping Information

Please ensure your shipping details are entered correctly when placing your order.

Vélo Bridal is not responsible for parcels delayed, lost or returned due to incorrect or incomplete shipping information provided by the customer.

Additional postage costs incurred for redelivery will be the responsibility of the customer.

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Returns & Exchanges Policy

We understand that purchasing bridal accessories online can be difficult, which is why we offer returns and exchanges on eligible items.

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Return & Exchange Eligibility

Eligible items may be returned or exchanged within 30 days of delivery.

To qualify for a return or exchange, items must:

• Be unworn, unused and unaltered

• Be free from makeup, perfume, hairspray, marks or damage

• Be returned in their original packaging

• Be in a resaleable condition

Items returned that do not meet these conditions may be refused and returned to the customer.

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Return Shipping Costs

Customers are responsible for all return shipping costs.

Original shipping charges paid at the time of purchase are non-refundable.

Where an exchange is requested, the customer is responsible for any additional postage costs associated with sending the replacement item.

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Exchanges

If you would like to exchange your item for a different length, style or colour, please contact us within 30 days of receiving your order.

Exchanges are subject to stock availability.

If the replacement item has a different price, any price difference must be paid before the exchange is processed.

Customers are responsible for:

• Returning the original item

• The shipping cost of the replacement item

• Any additional shipping costs incurred during the exchange process

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Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method used at checkout.

Please note:

• Original shipping charges are not refundable.

• Return shipping costs are not refundable.

• Any additional postage costs incurred during an exchange are not refundable.

Refund processing times may vary depending on your payment provider.

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Damaged or Faulty Items

Please inspect your order upon arrival.

If you believe your item is faulty, damaged or you have received the incorrect item, please contact us within 7 days of delivery with your order number and photographs of the issue.

We will assess the matter and work with you to provide an appropriate resolution in accordance with Australian Consumer Law.

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Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

You are entitled to a replacement, repair or refund for a major fault and compensation for any other reasonably foreseeable loss or damage as required by law.

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Contact Us

If you have any questions regarding shipping, returns or exchanges, please contact us before placing your order.

Vélo Bridal
Email: hello@velobridal.com.au
Website: www.velobridal.com.au