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FAQ
General
Picking the Perfect Veil
Shipping
Returns and Exchanges
What makes Vélo Bridal's veils and accessories the perfect choice for budget-conscious brides?
At Vélo Bridal, we believe every bride deserves to look stunning on her special day without breaking the bank. Our bridal boutique specializes in high-quality veils and accessories designed to fit a budget while maintaining exceptional craftsmanship and style. We meticulously curate our collection to offer a range of classic options, so you can find the perfect pieces that complement your unique bridal look. Plus, our knowledgeable team is always ready to assist you in finding the ideal accessories to complete your wedding ensemble. Choose Vélo Bridal for affordable elegance and a personalized shopping experience that makes you feel extraordinary on your big day.
Where are you located, can I try your veils on?
Yes! Our showroom is located in Griffin, Brisbane. Visits are by appointment only and can be made through contacting us or through our social pages.
We do recommend if you have your dress, colour swatch or offcuts of your dress to bring it with you, as we do have multiple shades of each style veil.
An item I'm looking at is out of stock, when will you receive stock?
All our product stock levels are up to date on our site and will be available for shipment within 2-3 business days. If an item you're interested in is currently out of stock, we typically receive new stock shipments every 2-4 weeks. However, replenishment times can vary depending on the specific product and designer availability. To get the most accurate information, we recommend signing up for email notifications on the product page for real-time updates on restocks. Alternatively, you can contact our customer service team who will be happy to provide an estimated restock timeline.
I have a question about my current order. What should I do?
Please contact us with the order # and/or date you purchased and we will reply within 1-2 business days.
When should I order my veil?
We recommend ordering your veil once you've chosen your wedding dress.Ideally, order at least 2–3 months before your wedding so you have plenty of time to try everything together.If your wedding is sooner, don't worry—we dispatch orders from Brisbane within 24–48 hours, and Express Post is available at checkout.
Can I steam my veil?
Yes. If your veil has light creases from shipping, we recommend hanging it for a day or two before your wedding. For more stubborn creases, use a garment steamer on a low setting while keeping the steamer slightly away from the tulle. Never allow the hot plate to touch the veil directly. Please do not use an Iron on any of our veils.
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